Effective Date: May 5, 2026

This SMS/MMS Policy explains how Velkovski Dental, PLLC DBA Twin Oaks Dental Studio (“Twin Oaks Dental Studio,” “we,” “our,” or “us”) uses text messaging to communicate with patients, prospective patients, and website users.

By opting in to receive SMS or MMS messages from Twin Oaks Dental Studio, you agree to the terms described in this SMS/MMS Policy.

1. SMS/MMS Program Description

Twin Oaks Dental Studio may send SMS and MMS messages to patients, prospective patients, and website users who choose to communicate with us by text. These messages may include:

  • Appointment reminders
  • Appointment confirmations
  • Scheduling updates
  • Recall or reactivation messages
  • General two-way patient communication
  • Forms or intake links
  • Billing or payment reminders
  • Financing-related information
  • Marketing or promotional messages where permitted
  • Review or feedback requests
  • Webchat follow-up
  • Responses to your inbound messages

2. How You Opt In

You may opt in to receive text messages from Twin Oaks Dental Studio by providing your mobile number through our website forms, appointment request forms, patient intake forms, webchat, appointment scheduling tools, phone calls, in-office forms, or by otherwise requesting that we communicate with you by text.

By providing your phone number and opting in, you consent to receive SMS and MMS messages from Twin Oaks Dental Studio and its communication service providers at the mobile number you provided.

Consent to receive text messages is not required to receive dental care.

3. Messaging Platforms & Numbers

We may use third-party communication platforms to support text messaging, webchat, phone communications, automated review requests, and related communication workflows, including:

  • Dental Intelligence, Inc., DBA Dental Intel – practice performance analytics, patient engagement, online scheduling, digital forms, appointment reminders and confirmations, two-way communications, payment/collections support, insurance eligibility verification, and related practice workflow automations associated with our office number, (248) 553-3100
  • Deploy – used for two-way texting, webchat, patient communications, reputation management, and automated review requests, including communications associated with (248) 657-7713

4. Message Frequency

Message frequency varies based on your relationship with our office, your appointments, your communication preferences, and whether you initiate a text conversation with us.

For automated or practice-initiated messages, you will generally receive no more than 1–2 messages per appointment, request, reminder, campaign, or interaction unless additional communication is needed. If you reply to us or initiate a text conversation, message frequency may increase as we respond to your questions or continue the conversation.

Twin Oaks Dental Studio reserves the right to alter message frequency at any time to increase or decrease the total number of messages, subject to applicable law and your communication preferences.

5. Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Twin Oaks Dental Studio is not responsible for any messaging or data charges imposed by your carrier.

Carriers are not liable for delayed or undelivered messages.

6. How to Opt Out

You can opt out of receiving SMS or MMS messages at any time by replying STOP to any text message.

After you opt out, you may receive one final message confirming that your request has been processed. No further non-essential text messages will be sent unless you opt back in.

Opting out of text messaging may limit our ability to communicate with you by text but will not prevent you from receiving dental care.

7. Help & Customer Support

If you need help, reply HELP to any message or contact our office directly:

Twin Oaks Dental Studio
Phone: (248) 553-3100
Email: [email protected]

8. Privacy

Your mobile number, text message information, consent status, and related communication information will be handled in accordance with our Privacy Policy.

We do not sell your mobile information or text messaging consent. We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers that help us deliver messaging, webchat, phone, review, scheduling, patient communication, or related services on our behalf.

9. Not for Emergencies

Text messaging and webchat are not intended for medical, dental, or life-threatening emergencies. If you are experiencing a dental emergency, call our office directly at (248) 553-3100. If you are experiencing a life-threatening emergency, call 911.

10. Delivery Disclaimer

Wireless carriers, mobile network operators, and third-party messaging providers are not responsible for delayed, failed, or undelivered messages. Delivery of text messages is subject to effective transmission by your mobile carrier and other third-party service providers.

11. Changes to This SMS/MMS Policy

We may update this SMS/MMS Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued participation in our SMS/MMS program after updates are posted means you acknowledge the revised policy.

12. Contact Information

If you have questions about this SMS/MMS Policy, please contact:

Twin Oaks Dental Studio
Velkovski Dental, PLLC DBA Twin Oaks Dental Studio
2300 Haggerty Rd #2040, West Bloomfield Township, MI 48323
Phone: (248) 553-3100
Email: [email protected]